Your data matters

Privacy Policy

Drew Dale Consulting Pty Ltd (ACN: 682 199 284) is committed to protecting the privacy and confidentiality of personal information we collect from our clients, prospects, suppliers, website visitors, and other stakeholders. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope and Application

This Policy applies to all personal information collected and handled by Drew Dale Consulting Pty Ltd in connection with:

• Our consulting and training services.
• Our website (www.drewdaleconsulting.com.au) and digital platforms.
• Marketing, promotions, events and client communications.
• Recruitment and human resources activities.

2. Personal Information We Collect

We may collect the following kinds of personal information:

1. Identity & Contact Details: name, title, company, postal and email address, telephone number.
2. Professional & Transaction Data: job title, organisation, industry sector, services requested, engagement history, invoicing and transaction records.
3. Technical & Usage Data: IP address, browser type, device identifiers, website navigation, cookies and analytics data.
4. Sensitive Information (only with consent or where required): Indigenous status, special dietary requirements for events, or other health-related needs.

3. Collection Methods

We collect personal information through:

• Direct interactions (e.g. via email, phone calls, meetings).
• Online forms on our website.
• Event registrations, surveys, and feedback forms.
• Third-party sources (e.g. public registers, LinkedIn) with your consent or where publicly available.

4. Use and Disclosure of Personal Information

Personal information is used for the following purposes:

• Delivering consulting, training and support services.
• Managing client relationships and communications.
• Billing, invoicing and managing payments.
• Marketing, newsletters, events and promotional activities.
• Recruitment, onboarding and staff management.
• Ensuring compliance with legal and regulatory obligations.

We may disclose personal information to:

• Service providers and contractors (e.g. IT, cloud hosting, payment processors) under confidentiality agreements.
• Government agencies or law enforcement, where required by law.
• Professional advisors (e.g. accountants, lawyers).
• Third parties in the event of a business sale, merger or corporate restructure (with safeguards in place).

5. Security of Personal Information

We implement reasonable technical and organisational measures to protect personal information from loss, unauthorised access, modification or disclosure, including:

• Secure network and server configurations.
• Encryption for sensitive data in transit and at rest.
• Access controls, authentication and regular audits.
• Staff training and confidentiality obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse site usage. You can manage your cookie preferences through your browser settings.

7. Cross-border Disclosure

In certain circumstances, we may transfer personal information overseas, for example to cloud hosting providers. Where we do so, we will ensure that:

• The recipient is subject to laws or contractual obligations providing equivalent privacy protection.
• You have consented to the transfer.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. Thereafter, information is securely destroyed or de-identified.

9. Your Rights and Choices

Under the Privacy Act and APPs, you have the right to:

• Access and correct your personal information.
• Withdraw consent to processing (where processing is based on consent).
• Request deletion or anonymisation, subject to legal obligations.
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link.

Requests should be sent to our Privacy Officer (see section 11).

10. Changes to this Policy

We may update this Policy from time to time. The revised version will be published on our website with an updated effective date.

Effective Date: 18 November 2024

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please email: drew@drewdaleconsulting.com.au

Disclaimer: This Policy is provided for general informational purposes only and does not constitute legal advice. We recommend seeking independent legal advice to ensure compliance with applicable laws and regulations.